Becoming a Data-driven Healthcare Organization

Becoming a data-driven healthcare organization takes more than deciding to become one. It takes commitment and planning:

  • The commitment of leadership and an implementation plan with a shared mission.

  • The right technology architecture in place.

  • Selecting the best analytical tools to derive insights from data.

  • Realigning an organization’s culture to make sure that everyone is involved in understanding the value of the data, how to obtain good data, and how to translate data into decisions.

  • While the transformation takes commitment and planning the formula is simple : (Executive Commitment + Shared Mission) x (Data Analytics + Employee Involvement) = Data-driven Decision Making Culture

Transforming the culture of an organization from one of "this is how we've always done it" to "this is how we know we're doing it the best way" has to come from the top and be of constant support to the change leaders. The four steps to transforming culture:

  1. Executive Commitment -Executives need to be shown how analytics will bring value to the organization. Metrics must be clearly defined. Managing expectations with small changes, such as a pilot program, to prove the return on investment. Knowledge costs money, data is knowledge; what is its value to the organization and qualify it to the mission of the organization and quantify it to the cost of care.

  2. Shared Mission - It is essential that the Data-driven Culture Change Implementation Plan be connected to the mission, vision, and value statements of the organization. These three statements serve as a constant reminder of "who we are," "where we are going," and "how we will get there."

  3. Data analytics - What, why, and how need to be planned out. What data will you collect to answer the "why" and how will you collect it? Employee training on how to collect and input data is vital to the success of clean data. It is often said that what comes out is only as good as what goes in.

  4. Include everyone - All those working within the culture need to be part of the change for the change to stick. Additionally, their work knowledge and ideas are important to the success of creating the best processes and innovations. As an organization begins applying those insights directly to the healthcare system, using them in the decision-making process will start to become embedded within the organization and the culture will change organically.

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Forging a stronger connection between analytics and healthcare outcomes is accomplished by combining executive commitment, shared mission, data analytics, and the people doing the work to become a data-driven making culture. Infinitum recognizes the need for culture change and can provide a cultural assessment of where a healthcare organization is currently at, where it needs to go, and co-create a plan with leadership on how to get there. If your healthcare organization is ready to make data-driven decisions through process change, please contact us and we'll show you how to implement a culture transformation.


Kralla, Preston. Providing the business value of big data. 10 December 2015. Web address: