Catherine Fulton, BS, MS, CPHQ
Catherine joined VPQHC in January of 2012, bringing with her over 30 years of healthcare experience across a diverse array of settings, including academic medical regional trauma, community and psychiatric service hospitals, and a regional healthcare association. Prior to joining VPQHC, she worked at Westchester Medical Center, an academic medical center serving a seven-county area of the Hudson Valley Region, where she was the Midas Systems Manager, managing five quality databases. She received her undergraduate degree from Michigan State University and earned a Masters in Health Care Administration from The New School University in New York City. Originally from Monroe, New York, Catherine now resides in Randolph, Vermont.
Director of Finance
Marianne is responsible for the financial operations of VPQHC. Joining the staff in February 2011, she brings with her more than 30 years of experience in financial management in the non profit sector. She led the financial and operational teams in health related and long term care facilities in New York and Texas and was interim chief financial officer for federally qualified health clinics in Florida and Washington, D.C. She is an experienced tax accountant and advisor to small businesses and has enjoyed leading the financial operations of highly entrepreneurial non profits in the Washington D.C. area. Marianne earned a Bachelors of Art in English Literature from Marist College and her accounting credential from the State University of New York at New Paltz.
Director of Transformation Services
Lee has over 30 years of experience in quality management in healthcare, manufacturing and finance. A systems thinker, he has worked with hospitals throughout the US with GE Healthcare Performance Solutions, with PCPs as a practice facilitator with the Blueprint for Health, and with over a hundred manufacturing companies with the Manufacturing Extension Partnership. His passion is designing and implementing the transformation pathways of organizations, building on his certification as a professional business advisor and experience with all current quality systems methodologies from value stream analysis to six sigma. In his role as Director of Operations at VPQHC, Lee is responsible for the Northern New England Practice Transformation Network in Vermont – a national CMS initiative to help practices prepare for the upcoming changes in payment formulae from CMS.
Bonnie L. Collins
Bonnie joined the VPQHC team in October 2017. She is responsible for providing administrative support to the Executive Director, the Business Office Manager and the Director of Finance, as well as provide project support for all VPQHC staff. She conducts all of VPQHC’s meeting organization and scheduling, in addition to many other administrative duties. Bonnie brings 25 years of office management, human resources, bookkeeping and administrative office experience to the VPQHC team.
Bill was hired in 2001 as a Data Analyst and has been working for VPQ ever since. He attended the University of New Hampshire where he received a Bachelor of Arts degree majoring in Communications. He has worked in many specialized settings that led to a career in information technology.
He now works as our Information Systems Manager and is involved with everything technology related and several VPQ projects, including the Quality Report, National Healthcare Safety Network (NHSN) and Peer Review. He is a team player and he realizes the importance that health plays in all of our lives and supports VPQ’s vision “To improve the health status of all Vermonters.”
Mary T. McQuiggan
Quality Improvement Specialist
Mary is a Licensed Clinical Social Worker who has focused her work on supporting adolescents and their families with navigating the health care and education systems in Vermont. Mary provided service coordination, care management, implemented therapeutic interventions, and supported vulnerable teens with accessing their education as a High School Social Worker at a large high school in Vermont. Additionally, Mary was a Social Worker in Inpatient Psychiatry at Central Vermont Medical Center, where she facilitated therapeutic groups and provided discharge planning services for patients. Mary received her Master of Social Work from Smith University and her Bachelor of Science in Landscape Architecture from Cornell University. She transitioned to the world of mental health care when she began working as a Wilderness Therapy Guide in Vermont. As a Quality Improvement Specialist, Mary supports partners with identifying areas of needed growth and implementing key strategies for increasing the continuity of care for Vermonters.
Business Office Manager
Dail is responsible for providing and assisting the Director of Finance with financial management, human resource management, and general operational support. She administers the personnel benefits and retirement pension plans in addition to overseeing the maintenance for the building and grounds. Dail previously worked at the Vermont Land Trust for thirteen years as their Membership Assistant and Database Manager, joining VPQHC in July 2001.
Bruce Saffran, BS, RN
Quality Improvement Facilitator
Bruce joined the VPQHC staff in March 2015, bringing experience in elder care, as well as nursing home quality monitoring and reporting. He is responsible for administering the Vermont hospitals’ Patient Safety Surveillance and Improvement System. Bruce also works with health care organizations throughout Vermont to implement methods of Continuous Quality Improvement with the goal of improving patient care, workplace efficiency and job satisfaction. He holds a Bachelor's degree in Biology from Cornell University and received his Nursing degree from Vermont Technical College.
Holly E. Poulin
Holly earned both her Bachelor’s Degree in Business Management and her Master’s Degree in Mediation & Applied Conflict Studies from Champlain College. She also holds a Professional Certificate in Human Resources and Small Business & Entrepreneurial Studies from Champlain College. She is also a certified professional through the Society of Human Resource Management.
Holly has over 30 years of business experience across numerous industries including the service industry, childcare, manufacturing, immigration, construction, insurance, and the justice system. Her professional background is in business management; specifically customer service, marketing, human resources, and conflict.
Holly’s passion is people and how to make their work life better. She is empathetic to the struggle to lessen the distress of the clinical workload. Through her work at VPQHC she is able to use this passion to collaborate with practices toward actualizing an organized, standardized, and process balanced practice by utilizing group problem solving and the self-determination of the practice leaders.
Holly is responsible for guiding and supporting practice leaders through process change to create quality improvements that increase work capacity and a positive workplace culture. Change can feel conflictual and that’s where Holly’s skills come into play. She views conflict as opportunity as she knows the discomfort of conflict is actually awareness that something needs to be changed. As a system thinker she educates practices about the intricacies between the different processes within the practice and how they are balanced around patient flow.
Holly resides in Central Vermont where she enjoys her family and community. She has volunteered as a Guardian Ad Litem at the Washington County Family Court, as a teacher at the Central Vermont Adult Basic Ed, and as a member of the Waterbury Restorative Panel at the Montpelier Community Justice Center. She also works as a family mediator for the Vermont Superior Family Court.
HEALTH DATA ANALYST
Hillary Wolfley moved to Vermont from Montreal, Quebec in 2014 and joined VPQHC in early 2015. She received an Honors BA in International Development Studies and Political Science from McGill University and is completing her MSPH through the London School of Hygiene and Tropical Medicine. In her role as the Health Data Analyst at VPQHC, she helps convert health data into meaningful information and supports VPQHC and its community partners to effectively understand and use data to improve the quality of healthcare for all Vermonters.