Catherine Fulton, BS, MS, CPHQ
Catherine joined VPQHC in January of 2012, bringing with her over 30 years of healthcare experience across a diverse array of settings, including academic medical regional trauma, community and psychiatric service hospitals, and a regional healthcare association. Prior to joining VPQHC, she worked at Westchester Medical Center, an academic medical center serving a seven-county area of the Hudson Valley Region, where she was the Midas Systems Manager, managing five quality databases. She received her undergraduate degree from Michigan State University and earned a Masters in Health Care Administration from The New School University in New York City. Originally from Monroe, New York, Catherine now resides in Randolph, Vermont.
Director of Finance
Marianne is responsible for the financial operations of VPQHC. Joining the staff in February 2011, she brings with her more than 30 years of experience in financial management in the non profit sector. She led the financial and operational teams in health related and long term care facilities in New York and Texas and was interim chief financial officer for federally qualified health clinics in Florida and Washington, D.C. She is an experienced tax accountant and advisor to small businesses and has enjoyed leading the financial operations of highly entrepreneurial non profits in the Washington D.C. area. Marianne earned a Bachelors of Art in English Literature from Marist College and her accounting credential from the State University of New York at New Paltz.
Director of Operations
Lee has over 30 years of experience in quality management in healthcare, manufacturing and finance. A systems thinker, he has worked with hospitals throughout the US with GE Healthcare Performance Solutions, with PCP’s as a practice facilitator with the Blueprint for Health, and with over a hundred manufacturing companies with the Manufacturing Extension Partnership. His passion is designing and implementing the transformation pathways of organizations, building on his certification as a professional business advisor and experience with all current quality systems methodologies from value stream analysis to six sigma. In his role as Director of Operations at VPQHC, Lee is responsible for the Northern New England Practice Transformation Network in Vermont – a national CMS initiative to help practices prepare for the upcoming changes in payment formulae from CMS.
Practice Transformation Specialist
Jennifer’s 20-year healthcare career began as a clinical social worker in New Jersey, focusing on improving the lives of people struggling with substance use disorders. Ever interested in the application of evidence-based treatment, she co-founded the Vermont Center for Cognitive Behavior Therapy in South Burlington, treating people with anxiety disorders, while holding a clinical instructor position in the department of psychiatry at the UVM College of Medicine. Jennifer’s clinical and research interests eventually led her to initiate behavioral health and primary care integration for a primary care clinic during which time she recognized that how healthcare is delivered is as important as what is delivered. As the Transformation Specialist for the Northern New England Practice Transformation Network, Jennifer brings a unique perspective to quality improvement by drawing on both her clinical background and quality improvement methodologies to thoughtfully collaborate with the healthcare team to bring about desired change. She recently co-authored the Vermont Hypertension Management Toolkit, based on the LEAN approach, which is being used in a statewide initiative to improve the management of patients with hypertension. When she’s not working, you’ll find Jennifer cycling, running, and skiing the hills of Vermont with her family. When not traveling by two wheels, two legs or two boards, you can find her innovating in the kitchen or planning her next adventure.
Bonnie L. Collins
Bill has been providing support for VPQ infrastructure since 2001. He is involved with everything technology related and several projects, including the Quality Report. Bill attended the University of New Hampshire where he received a Bachelor of Arts degree majoring in Communications.
Business Office Manager
Dail is responsible for providing and assisting the Director of Finance with financial management, human resource management, and general operational support. She administers the personnel benefits and retirement pension plans in addition to overseeing the maintenance for the building and grounds. Dail previously worked at the Vermont Land Trust for thirteen years as their Membership Assistant and Database Manager, joining VPQHC in July 2001.
Susan Rivera, RN, CPHQ
Senior Program Manager
Susan joined VPQHC in April, 2014. She has over twenty years of experience providing direct patient care and nursing leadership in a variety of settings, including the Burn Intensive Care Unit, Outpatient Surgical Clinics and Emergency Department at a county hospital in Texas. Being at a teaching facility also designated as a Level 1 Trauma Center, Regional Burn Center and Primary Stroke Center allowed Susan to stay current with various evidence-based care models and ensure that the patients received the most up-to-date care available. Prior to joining VPQHC, Susan was the ED Director at a local Critical Access Hospital. Susan's experiences in nursing and nursing leadership in both larger and smaller hospitals allow her to understand the challenges faced and enable her to better support the initiatives within different facilities. Susan also worked for more than 10 years with several fire departments in a centralized Medical Control center providing medical direction to Paramedics in the field. Her interest in firefighting began there. Susan has been a volunteer firefighter since moving to Vermont with her family in 2011. In the winter, she also volunteers with a local ski patrol, and occasionally her teenage daughter will allow Susan to ski with her on a day off. Susan's son inherited the health care gene and is currently evaluating his college options for nursing or veterinary training.
Bruce Saffran, BS, RN
Quality Improvement Facilitator
Bruce is responsible for assisting communities throughout Vermont in developing and testing Lead Care Coordinator protocols to improve patient care, as part of the Vermont Healthcare Innovation Project's Learning Collaborative. He holds a Bachelor's degree in Biology from Cornell University and received his Nursing degree from Vermont Technical College. He has more than eight years of experience in direct patient care and quality oversight. Bruce is excited to be working at VPQHC to improve the organization and delivery of health care in Vermont.
Hillary joined VPQHC in 2015. In her role as Research Associate, her tasks are centered on data analysis, health policy analysis, health systems research, topic-specific research, the development and application of quality improvement tools and project management. Prior to joining VPQHC, Hillary worked in a variety of legal settings in Montreal, Quebec and for a while as a teacher in France. She holds an Honors Bachelor of Arts Degree from McGill University in International Development Studies with a concentration in Economics and a Minor in Political Science. Her undergraduate thesis focused on evaluating the effectiveness of conditional cash transfers. Hillary is currently completing her Masters of Science in Public Health through the London School of Hygiene and Tropical Medicine/University of London International Programmes.